FAQs

This is your answer.

Order processing takes 1-5 business days before shipment. 

Once your item/s is dispatched, the estimated standart delivery time is:

USA: 7-21 business days
UK: 7-14 business days
Australia: 15-25 business days
Canada: 7-45 business days
Europe: 15-25 business days
Rest of world: 25-35 business days

The products we offer are made and shipped from all over the world, including the US, Europe, Russia and Asia. This allows us to offer great prices, while ensuring the highest level of quality.

Our items are shipped out sometimes the next business day, so you will need to contact us quickly.

We can not accept cancellations once your order has started its shipping process 12 hours after the purchase. Please still contact us, we will do our best to help you out.

If you think your order has been delayed or lost in the post please Contact Us and we will start an investigation with the courier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.

Most of the time we will ship your products in the same group. However, if there is an extremely high demand of a product you ordered, it may arrive later than the other product(s) you ordered.

We accept Visa, Mastercard, and American Express debit and credit cards. We also accept payments through Apple Pay, Shopify Pay, PayPal and Google Pay.

Yes, it will be automatically calculated into our product prices(FOR USA ONLY).

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes, PetsyFriends.com uses industry-standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.

Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted brands in E-commerce.

If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellations (12 hours after the order).

If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund.